Shipping & Delivery

How do I get free shipping?

We offer free standard shipping for orders within the contiguous U.S (not including Hawaii, Alaska, Virgin Islands, and Puerto Rico) on orders of $140 or more. 

 

When will my order be shipped?

Your order is fulfilled and processed by our warehouse team within 2-3 business days of your order being placed. Once fully processed, orders are shipped and delivered within the paid shipping time frame. Business days do not include weekends or holidays. Shipping costs are non-refundable. Depending on the shipping speed selected during checkout, transit times can vary between 1-10 business days from the shipped-out date. 

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Order Issues

My package is showing as delivered, but I am unable to find it anywhere. Where is it?

Tracking information created by the carrier is sometimes incorrect. We recommend that you wait 1 - 2 business days to see if the carrier is able to deliver your package or give them a call to check on your order. You may also want to check with neighbors to see if your package was delivered to them by mistake. If you do not receive your order within 7 days of your tracking update, please reach out to our support team at alewis@genoaavenue.com.

 

It's been passed the recommended waiting period; I've checked with my neighbors and the carrier but I'm still unable to find my package.

We're very sorry to hear that you did not receive your package. Order's marked delivered by the carrier will be issued a replacement order to a new address or will be reimbursed in the form of Genoa Avenue shop credit. Please contact our support team at alewis@genoaavenue.com with your order number for further assistance within 7 days from the marked delivery date.

 

I’m missing or received an incorrect item in my order. What can I do?

We’re sorry to hear about the mix-up in your order! Please reach out to our support team at alewis@genoaavenue.com within 14 days of receiving your order for further assistance. 

 

I did not find the answer to my question.

If your question is not addressed or you’d like further information, please contact our support team at alewis@genoaavenue.com. We would be more than happy to assist you!